Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with VodaElement.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original packaging.

For hygiene and safety reasons, used personal care, bath, body, or self-care products cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

Used or opened bath and body products
Used or opened shower steamers
Items not in original condition or packaging
Gift cards
Final sale items
Items damaged due to misuse or improper storage

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@vodaelement.com.

Please include your order number and photos of the item and packaging so we can review the issue.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

How To Start A Return

To request a return, please contact us at:

support@vodaelement.com

Please include:

Your order number
Your full name
The item you would like to return
The reason for return

Questions

If you have any questions about returns or refunds, please contact us at support@vodaelement.com.